FieldEdge Tablet
Field service app
The best app for home service contractors is the one that technicians will actually use! Technicians only need to login to FieldEdge to see their work orders for the day. Easily see customer history, current and upcoming work orders, track time, and more! FieldEdge makes the customer experience better than ever. Take pictures of the problem issue and show the customer. Use our customized Pricebook (complete with pictures) to easily pull the parts into an invoice and provide customer with good, better, best options. Simply complete the order by taking payment in the field and have all the expenses flow right into your accounting software – no more double entry when technicians return to the office! Work Order Features· View service dispatches & work order information.· View and edit customer contact information.· Give the office real-time status updates with time tracking.· Use mapping and routing, & turn-by-turn driving directions.· View customer account, service history, equipment, saved documents & service maintenance agreement information.· Add and edit customer equipment in account record or dispatch.· Add pictures from device camera and gallery to customer record.· Collect important information and fill out checklists using custom forms Quote and Invoicing Features· Present a complete quote to your customer with images of quoted parts and equipment· Provide “Good-Better-Best” options to customers with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.· Create, view, and email service quotes & invoices.· Process payments & prepayments, including PCI compliant credit card processing.· Capture customer authorization & acceptance signatures.Minimum Recommended Specs:At least a dual core 2GHz CPU2GB Ram3GB of free internal storage space* Techs can now contact support directly from the app through email or phone * Knowledge base links have been added for techs to access the help centerMultiple updates to reminders & reminders list * Techs can now assign reminders to other users within the company * New slide to action to delete and complete reminders assigned to themselves
The best app for home service contractors is the one that technicians will actually use! Technicians only need to login to FieldEdge to see their work orders for the day. Easily see customer history, current and upcoming work orders, track time, and more! FieldEdge makes the customer experience better than ever. Take pictures of the problem issue and show the customer. Use our customized Pricebook (complete with pictures) to easily pull the parts into an invoice and provide customer with good, better, best options. Simply complete the order by taking payment in the field and have all the expenses flow right into your accounting software – no more double entry when technicians return to the office! Work Order Features· View service dispatches & work order information.· View and edit customer contact information.· Give the office real-time status updates with time tracking.· Use mapping and routing, & turn-by-turn driving directions.· View customer account, service history, equipment, saved documents & service maintenance agreement information.· Add and edit customer equipment in account record or dispatch.· Add pictures from device camera and gallery to customer record.· Collect important information and fill out checklists using custom forms Quote and Invoicing Features· Present a complete quote to your customer with images of quoted parts and equipment· Provide “Good-Better-Best” options to customers with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits.· Create, view, and email service quotes & invoices.· Process payments & prepayments, including PCI compliant credit card processing.· Capture customer authorization & acceptance signatures.Minimum Recommended Specs:At least a dual core 2GHz CPU2GB Ram3GB of free internal storage space* Techs can now contact support directly from the app through email or phone * Knowledge base links have been added for techs to access the help centerMultiple updates to reminders & reminders list * Techs can now assign reminders to other users within the company * New slide to action to delete and complete reminders assigned to themselves
Read trusted reviews from application customers
Please fix the following bug: When I go to Google maps from the app, when I exit the maps or click the ba k button fieldedge is blank and I have to close the app and reopen to return to my work order.
App sucks. Constantly crashing.
This is not a good app
Good
Locks up couple of times a day. Have to turn off tablet and restart. Right now it won't sync up.
This FE is terrible. Can't pull up work orders from time to time. No where to be found, very glitch. Also has certain features that are not features if you are a user. Like each job has a primary tech. Once assigned this primary tech can't complete his work order if he moves on until any other techs who have the work order don't have theirs completed. No service agreement management, etc. No service tickets forms. Purchase Aptora Total Office Manager, it is a real service management package.
Should have auto update function at noon everyday or someting to that effect Leaving a job without completing a work order is not common but occassionally dealing with fieldedge "glitches " and fixing air conditioners at the same time can be challenging
I have calls my office added from last month i cant even pull up. This software sucks, every bit of it
User needs more control of options
Keep it real